Privacy Policy

Last updated: 15 July 2026

This Privacy Policy explains how Explera DMC Co Ltd (“Explera”, “we”, “us”), a business-to-business (B2B) destination management company based in Bangkok, Thailand, collects, uses, discloses and protects personal data in connection with this website and our trade services. We process personal data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (PDPA) and applicable law.

Explera is a Thailand DMC for travel agents and works only with travel-trade partners. This site is not intended for consumers or the general public.

Who we are (data controller)

Explera DMC Co Ltd, 110 MKY Building, Room 4A, 4th Floor, Soi Promote 3, Mahaesak Road, Suriyawongse, Bangrak, Bangkok 10500, Thailand. IATA 96215733. For any privacy matter, contact b2b@explera.co.th.

What personal data we collect

• Trade partner registration & enquiries — agency/company name, contact name, work email, country, IATA or licence number (optional), and the details of your enquiry (group size, dates, destinations, services).
• Trade newsletter — your work email address, where you have opted in.
• Correspondence — information you provide when you contact us by email, WhatsApp or the website forms, including booking and itinerary details relating to your clients that you choose to share with us to obtain a quotation.
• Technical & usage data — collected automatically via cookies and similar technologies: IP address, device and browser type, pages viewed, referring pages and general interaction data (see our Cookie Policy).

How and why we use it

• To respond to trade enquiries and prepare net-rate quotations and itineraries.
• To verify and manage travel-trade partner accounts.
• To operate bookings and coordinate ground services with our suppliers on your behalf.
• To send trade updates and offers where you have consented, and to manage that consent (you may unsubscribe at any time).
• To operate, secure, analyse and improve this website.
• To comply with legal, accounting and regulatory obligations.

Our legal bases include your consent, the performance of a contract or steps taken at your request, our legitimate business interests as a B2B operator, and compliance with legal obligations.

When we share personal data

We share personal data only as necessary: with the ground suppliers, operators, hotels and transport providers needed to fulfil a booking or quotation; with service providers that support our operations (for example email delivery and website analytics); and with authorities or advisers where required by law. We do not sell personal data. Where personal data is transferred outside Thailand, we take steps to ensure an appropriate level of protection.

Retention

We keep personal data only for as long as needed for the purposes above and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.

Your rights under the PDPA

Subject to conditions in the law, you may request access to, correction, deletion, restriction or portability of your personal data; object to certain processing; and withdraw consent at any time. To exercise a right, email b2b@explera.co.th. You also have the right to lodge a complaint with Thailand’s Personal Data Protection Committee (PDPC).

Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Payment instructions are confirmed only from accounts@explera.co.th — see our payment page for how we verify banking details.

Children

This is a B2B site directed at travel-trade professionals and is not intended for children.

Changes to this policy

We may update this policy from time to time; the “last updated” date above reflects the current version. Material changes will be posted on this page.

Contact

Questions about this policy or your personal data? Contact our trade desk at b2b@explera.co.th or via our contact page.